Report a Non-Delivery issue

Not receiving goods you've paid for is incredibly frustrating. While SHOPLAZZA’s nature as a platform means we do not directly interact with how stores operate or force refunds, we do investigate any reports of fraudulent activity.

Report an Issue with an order

Name *
Email *
Order confirmation URL *

Find your order confirmation URL

To find your order confirmation URL:

1. Find and open your order shipment email.

2. Click to Track Your Shipment.

3. Copy the URL from the Track Your Shipment screen.

4. Paste the URL in the Order confirmation URL field.

Need more help?